GoTravexo - Flight Booking & Travel Deals

Cancellation & Refund Policy

At GoTravexo.com, we strive to provide a smooth and transparent travel booking experience. This Cancellation & Refund Policy outlines how cancellations, changes, and refunds are handled for flight bookings featured on our platform.
We encourage all users to review this policy carefully before making any booking.

1. Platform Role & Responsibility

GoTravexo.com is not an airline or a ticket-issuing authority. We serve as a platform to promote flight deals, airline offers, and travel options through our trusted partners.
All bookings, cancellations, and refund requests are handled directly by the airline or the respective travel service provider.
Therefore:

We do not issue flight tickets
We do not process or hold refund amounts
We do not apply cancellation charges
We do not determine refund eligibility

Our role is to help users discover and access flight deals through authorized booking partners.

2. Airline & Travel Provider Policies

Each airline and travel provider operates under its own set of rules regarding:

Cancellation timelines
Refund eligibility
No-show conditions
Partially used tickets
Fare differences
Non-refundable fares
Promotional restrictions

These policies vary by airline and are binding for all bookings.

3. Types of Fares & Refund Eligibility

a) Refundable Fares

Refunds may be permitted according to airline terms. The final refund amount is determined after deducting:

Airline cancellation fees
Applicable service charges (charged by the booking provider)
Fare differences, if any

b) Non-Refundable Fares

Many discounted or promotional tickets are fully non-refundable. In such cases:

Many discounted or promotional tickets are fully non-refundable. In such cases:
Certain taxes may be refundable, depending on airline policy

c) Partially Used Tickets

Refund eligibility for partially used tickets depends entirely on airline rules. Some airlines may not allow refunds once a portion of the journey has been completed.

4. Cancellation Process

To cancel a booking, you must contact the airline or the travel provider from whom the ticket was purchased. This can typically be done via:

Official website
Customer support center
Mobile application
Airport ticket counter

Cancellations cannot be processed directly through GoTravexo.com.

5. Refund Process & Timeline

Refunds are managed by the airline or booking provider. General timelines include:

Airlines may take 7–30 business days to process refunds
Banks or payment providers may require additional time for credit processing
Refunds are issued to the original payment method
Final refund amounts may be reduced due to applicable charges

GoTravexo.com is not responsible for:

Delays in refund processing
Partial or rejected refunds
Bank or payment gateway delays

6. No-Show Policy

GoIf a passenger fails to board a flight without prior cancellation, the booking is marked as a no-show.
Depending on the airline, this may result in:

No refund eligibility
Full loss of ticket value
Additional penalties for future changes

We strongly recommend canceling in advance to retain any possible refund eligibility.

7. Changes, Rescheduling & Rebooking

Any modifications to your booking—including travel dates, passenger details, or routes—are subject to:

Airline policies
Fare rules
Seat availability

Additional charges such as change fees or fare differences may apply. All change requests must be made directly through the airline or booking provider.

8. Special Circumstances

Airlines may provide special waivers or flexibility in certain situations, including:

Weather disruptions
Natural disasters
Medical emergencies (with valid documentation)
Operational issues
Government restrictions

All decisions regarding refunds or changes in such cases are made solely by the airline.

9. Limitation of Liability